Please do not file a payment dispute with your bank or provider.
- Disputes cause major delays and almost always prevent us from issuing a refund.
- Customers who file disputes may also be permanently banned from our network.
- The only proper way to request a refund is through our billing portal or Discord support tickets.
Billing Portal
- Visit billing.xahosting.com.
- Log in with your email and password.
- Click your profile picture in the top of the page & Press
Tickets. - Open a new ticket requesting a refund.
- Our billing team will review and reply as soon as possible.
Discord
- Join our Discord server.
- Open a support ticket in the appropriate channel.
- Our staff will handle your refund request more quickly through Discord.
Your refund request has been submitted correctly. Thank you for following the proper process!